This Cookie Policy explains how Sonic Blue Tech Ltd ("Handled", "we", "us") uses cookies on this website and our dashboard.

1. What are cookies?

Cookies are small text files placed on your device when you visit a website. They're widely used to make websites work, work more efficiently, and provide information to the site owner.

2. Cookies we use

Strictly necessary: Dashboard sign-in

handled_dashboard_session is active for 30 days. This signs in a business's dashboard user.
handled_admin_session is active for 30 days. This signs in a Handled platform operator (entirely separate from any business's own login).

Both are httpOnly and only set once you've signed in. They exist solely to keep you logged into a service you've explicitly requested, and are exempt from consent under UK cookie law, though we disclose them here for transparency.

Marketing website This website is built on Squarespace using only its built-in features. No custom code or third-party embeds have been added. It uses Squarespace's own essential cookies, required for the site to function, and Squarespace's non-essential cookies (such as analytics), which are only set once a visitor consents via the cookie banner shown on first visit.

For a full technical list of the cookies Squarespace itself places, see Squarespace's cookie disclosure.

We do not use cookies for third-party advertising or marketing.

3. Managing cookies

You can manage your cookie preferences using the consent banner shown when you first visit our site, and change your choice at any time via the "Cookie Preferences" link shown on our site. You can also block or delete cookies through your browser settings, though this may affect site functionality, including staying signed into the dashboard.

4. Changes to this policy

We may update this policy from time to time to reflect changes in the cookies we use.

5. Contact

Sonic Blue Tech Ltd, The Old Dairy, Redhill, Surrey, RH1 5LN. hello@handled.support

Note: this policy covers Handled's own website and dashboard only. It does not cover the SalesBot/SupportBot widget once embedded on a client's own website. That data is disclosed separately to clients, for their own cookie policies.