Meet…
SupportBot
No holidays, no time zones, no language barriers.
Just instant answers, and a clean escalation when it can't help.
SupportBot handles the repetitive questions that eat up your support team's day.
It answers instantly and conversationally from your approved data, and escalates anything it can't.
Your support team can focus on the tickets that actually need help.
We listen to the questions
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Most support tickets aren't complex. They're the same handful of questions asked over and over. Returns policy, shipping timeframes, "does this cover me?"
Every one still takes a person to open, read, and type out an answer to, even though the answer rarely changes.That's real time pulled away from the tickets that actually need a human's judgement. A complex complaint, an edge case, a customer who needs empathy, not just information.
We mop up the majority of the tickets that stop you handling the critical issues.And we do it 24 hours a day.
We escalate only when needed
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Sometimes SupportBot can't help. No matching data in the knowledge bank, a direct request for a human, or the user becoming frustrated. In these cases it escalates to the nominated human or team.
Your team gets a summary, a drafted reply ready to send or adapt, and a link to the full conversation delivered straight into their inbox or via Slack. Fully packaged with everything they need to pick it up.
We provide the answers
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When a question comes in, SupportBot answers with perfect recall of your own approved FAQs, terms, policies and other data. Confidently, specifically and in human-like conversation.
Nothing is ever invented, nothing is ever guessed. If it's covered in what you've loaded, the answer arrives instantly, in your voice.
Feed ‘The Brain’
Upload policies, terms, FAQs, etc into your knowledge bank for perfect recall. Our bot does not guess or hallucinate. If the answer isn’t here, it escalates to a nominated human.
Connect your tools
Simple connections to major CRMs and Slack. If we don’t have your tool we’ll have it ready within 7 days.
Engagement Dashboard
Conversation volume over time, average messages per conversation, and a heatmap of when customers actually show up.
Detailed conversation history
You have access to full transcripts of every conversation the bot has ever had, filterable by status, bot, category, and date.
The SupportBot dashboard
Live updates on resolved versus escalated, split out, and average time to resolution measured in minutes.
Try us out!
You have questions? Ask the bot itself.
Try asking:
"What's your returns policy?"
"Is this bot working right now, at 2am on a Sunday?"
"What happens if you don't know the answer?"
SupportBot
£75/mo + vat
100 resolved queries/mo included, then £1 per query until the next billing period.
SupportBot Growth
£350/mo + vat
500 resolved queries/mo included, then 90p per query until the next billing period.
SupportBot Scale
POA
Custom terms
Custom build available
Expert Configuration
£2,500 + vat
2 day consultant-led project to build a data room to maximise the queries SupportBot can resolve on its own.
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One of our experienced consultants spends two days embedded with your team, structuring your policies, FAQs, and past conversations into the data room Handled needs to perform at its best.
You'll leave with a bot trained on the nuances of your business. The bot won’t take time to learn, it will be ready to deliver its maximum impact from day 1.
Outsourced Humans
From £750/mo
Need help with escalations? We can train our team on your business and take this off your hands too.
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When a conversation needs a real person, our team steps in. They will be trained on your policies, tone, and product, so it feels like an extension of your own team rather than a call centre.
Priced as a retainer with a two-day-per-month minimum, so you've always got cover for escalations, with extra volume billed at £45/hour.
Approved by…
Handled has passed the rigorous review process for major website platforms. Click a logo to install directly.
Frequently Asked Questions
Still have questions? Take a look through our help centre, or chat with our SupportBot.
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No. This is a hard rule, not a preference.
It never invents pricing, availability, or policy details. When the bot can’t find the answer from the policies and FAQs you’ve uploaded to “The Brain”, it will always escalate to the nominated human.
You will not be billed if the query is unresolved. -
Yes, if the answer lives in the documentation you've uploaded.
Load in your troubleshooting docs, error explanations, or how-to guides, and it answers those confidently. What it won't do is offer general technical advice from outside your approved content, even if it could guess.
If it can’t answer with complete confidence it will always escalate to the nominated human. -
There are several escalation triggers:
No knowledge match in your knowledge hub, aka “The Brain”!
The customer asks for a human directly
The sentiment turns negative and a human touch may be a better fit
The user mentions a trigger word that you have specified
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It handles it in stages:
A calm warning first
A firmer final warning if it happens again
Then the conversation is closed.
This is for genuine abuse or threats, not ordinary frustration or blunt language, which it treats like any other message.
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A conversation where the bot answered confidently from your approved knowledge as found in “The Brain”
Where the query was resolved without escalation. Escalated conversations aren't billed as resolved, since a human still had to step in.
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You can configure the bot to either introduce itself as an AI helper, or emulate a human.
If in the latter case a user asks if they are speaking to a human it will always answer honestly, along with an explanation of how this is a faster approach to resolving their query, but escalation to a human is an option.
It never denies or dodges being AI.