The Help Centre…
General info.
Frequently Asked Questions
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An AI chatbot for your website that qualifies sales enquiries and answers support questions, then hands off to your team at exactly the right moment, with the key info already gathered.
Not a static FAQ widget. Not a decision tree. A real conversation. -
Two, sold separately or together.
SalesBot qualifies inbound enquiries. SupportBot answers questions from your own knowledge base.
Run one, run both as separate widgets, or one combined widget that works out which conversation it's having, automatically and escalates to the nominated team member in the correct department. -
Most chatbots force customers through a rigid menu, or hand off to a human by dumping a raw transcript and making them start over.
Handled qualifies or diagnoses properly first, then hands off with a summary, a drafted reply, and full context already sitting in your CRM. -
Priced per bot, not per business, since you might only need one.
Standard is £75/mo with 100 qualified leads or resolved queries included, then £1 per unit after that.
Growth is £350/mo with 500 included, then 90p per unit.
Scale is custom build around your needs and priced accordingly. -
Sign up, pick your bot or bots, and you're straight into the dashboard.
Add your FAQ, policies etc to “The Brain”, personalise your bot, connect your CRM if you use one and you've got a working widget. -
Talk to us about a 30 day trial for your account. This is handled per client rather than a fixed self-serve trial today.
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No. It sits alongside what you already use rather than replacing it. One script tag, no engineering sprint required, nothing else in your stack has to change.
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We have connectors to all the major CRMs, but are always looking to add more.
Get in touch if you use a niche CRM and we will build out the connection within 7 days at no cost to you.
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No. It only answers from knowledge you've approved and loaded in. If something isn't covered, it says so and hands off to a human rather than guessing.
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It escalates to the nominated human or department via email, Slack, or both.
It can route different question types to different people. Whoever picks it up gets a summary, a drafted reply, and a link to the full conversation. -
If they ask directly, always. Handled never denies or dodges it.
You choose the persona. Either a named agent which emulates a human and won't volunteer it's AI unless asked, or one that states upfront that it's an AI assistant.
But either way, it’s programmed toward honesty rather than deception. -
Yes. Your bot is working 24/7, 365.
But we appreciate you’re not! If you've set business hours in your config, it tells customers when to expect a human reply, rather than leaving them guessing. -
Handled automatically follows up with the customer a few working days later, so nothing silently goes cold.
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If a CRM connection or email delivery hiccups, it never blocks your customers' conversations. The chat completes normally, and we're alerted immediately so it gets fixed fast.
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Every business's data is fully separated by design. One business can never see another's conversations or configuration.
Sign-in is passwordless, sessions are encrypted and revocable, and any CRM or Slack credentials you connect are encrypted at rest. -
A separate, independent process periodically re-checks a sample of already-billed usage, specifically to catch any over-billing.
Disagreements get flagged for human review, not swept under the rug.
Can’t find what you’re looking for?
See if SupportBot can help. If not, a human will be straight back in touch.